Office 365 support forum trial#
Signing up for a trial or purchasing a subscriptionĬonverting from a trial subscription to a paid subscription Here are some examples of billing and subscription management issues: For instructions, see Contact Microsoft 365 for business support. The support telephone number can be found on the admin center. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Billing and subscription management supportĪssistance for billing and subscription management issues is available online or by telephone during local business hours, Monday through Friday.
Office 365 support forum free#
The support telephone number can be found on the admin center of the free trial. Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more information about self-service support resources, see the Help and training service description. Self-service support is available for all plans, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the support boundaries, and in these cases, customers must either work with their networking team or the engage the Microsoft Networking team for assistance. The Microsoft 365 technical support team troubleshoots only those issues that are related to Microsoft 365 and Office 365. Service requests submitted in the admin center can be reopened for up to 14 days after the request has been closed.
For more information, see Microsoft Support Options.Īuthorized administrators can use the Microsoft 365 admin center to submit service requests online, access support telephone numbers, and view all open and recently closed service requests. Support is available both online through the Microsoft 365 admin center and by telephone for both paid and trial subscriptions. With every Microsoft 365 and Office 365 subscription for enterprise, business, frontline, education, and government, Microsoft Support provides global technical, pre-sales, billing, and subscription support.
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